A recent experience has left me flabbergasted.
We moved house recently, and our agent forwarded us copies of Royal Mail notices saying they could not deliver, and were returning the items to the delivery office.
I requested that the be re-directed to our new address.
I received the email below. Found no way on their website of following up the loss of two parcels they say they had for me! Spoke to a lady on the phone at Royal Mail who said there was nothing they could do, and the only compensation I could claim was 1 day of the cost of forwarding post from my old address, 33p.
Don’t waste your money on Royal Mail, they really do not care what they do with your post. Or maybe the staff are not behind the new system since they have been floated on the share market?
PLEASE DO NOT REPLY TO THIS EMAIL AS THIS MAIL BOX IS NOT MANNED BY AGENTS AND YOU WILL NOT RECEIVE A REPLY
If you are now in receipt of your redelivered item, thank you for using our on-line redelivery service and please delete this email.
Dear Sir or Madam
Thank you for requesting redelivery of your item.
Your local delivery office received your request and after searching for your item was unable to locate it. This could be because you have either already collected the item from the delivery office or it has been redelivered.
If this is not the case may I firstly apologise for any inconvenience you have been caused and for information on what to do next please visit our website at www.royalmail.com or contact Customer Services on 08457 740 740.
Royal Mail Redelivery Team